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IPlay Technical FAQ

 



 

 

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You can find the answers to many of your technical questions in this FAQ.  If you have any questions or problems that are not addressed in this document, or if you need additional assistance, you can get live tech support in our tech support chat.

 

How much disk space is required for IPlay?

How do I install IPlay?

What do I do if I need to remove IPlay?

How do I put my own .wav files in IPlay?

How do I do a screen capture (screenshot)?

How do I clean out temp files?

How do I clean out my ICQ history?

How do I do a ping and tracert?

How do I do a "repair" install of IPlay?

Address already in use (when trying to host/join)

 

How much space is required for IPlay?

 

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IPlay requires a minimum of 50 megabytes of free space on drive C:, but 100 megabytes is recommended.
 

 

How do I install IPlay?

 

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Detailed, step-by-step instructions for downloading and installing the IPlay software can be found on the Install Help page.
 

 

What do I do if I need to remove IPlay?

 

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Click on "Start" and then on "Settings".  Click on "Control Panel.".  Double click on Add/Remove Programs.  Click on IPlayNet and then click on remove.

 

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When prompted, do NOT delete any shared files

 

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Open Windows Explorer and go to the C: drive.  Open the Program Files folder and remove the IPlaynet folder.

 

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Go to the Windows folder on C: drive and double click.  Click on the System folder.  Find all files that begin with ip and delete.

 

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Click on tools on the toolbar, then click on find.  Click on Files or Folders.  Look at the white box near the bottom where it says "Look In."  It should say "My Computer."  If it does not, click on the little arrow at the right of the box and select My Computer.  Make sure there is a check in the box marked "include subfolders."

 

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In the white box next to the word "Named:" type ip*.* then click on "find now."

 

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Delete all files that are found.  If you have any doubt as to whether a file belongs to the IPlay program, ask a sysop.  If you cannot find a sysop, leave the file intact.

 

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Reboot

 

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At this point, the IPlay program has been completely removed from the system.
 

 

How do I put my own .wav files in IPlay?

 

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If you download .wav files, download them directly to the c:\program files\iplaynet folder and no further steps are necessary.

 

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If you receive .wav files in ICQ, click the "Save As" button at the start of the file transfer, double click on C:, scroll down and double click on Program Files, and then click on IPlaynet.  Click OK to start transfer.

 

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If you have .wav files in another folder on your drive that you'd like to play in IPlay, open Windows Explorer and drag the .wavs to your c:\program files\IPlaynet folder. 
 

 

How do I do a screen capture (screenshot)?

 

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Click on Start and then on Programs

 

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Click on Accessories and choose Paint

 

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Make sure the image you want to capture is what is showing on your desktop - minimize other programs to taskbar until your desktop is exactly as you want to capture it.

 

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Press the "Print Scrn" key on your keyboard.  It will appear that nothing has happened.

 

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On your taskbar, click on Paint to bring it up again.

 

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In Paint, click on "Edit" and then choose paste.

 

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If you are asked if you would like to enlarge the bitmap, choose yes.

 

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You should now see an image of your desktop in Paint.  Click on "File" and choose "Save As."  Name the image, and if possible save as a .jpg instead of as a .bmp. 

 

 

 

How do I clean out temp files?

 

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Click on the Start button, then click on Find and choose "Files or Folders."  This will bring up the "Find All Files" box.

 

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In the white box next to "Named:" type in *.tmp

 

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Make sure the box next to "Look In" says "My Computer" or "C:" - if it does not, click the arrow next to it and choose either "My Computer"  or "C:"

 

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Click "Find Now."

 

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After the .tmp files are found, click on "Edit" and then on "Select All."   This will hightlight all of the .tmp files.

 

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Click on "Edit" and choose "Delete."

 

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If you get a message saying you cannot delete one or more of the files, do not worry.  Windows will not allow you to delete anything it still needs.

 

 

How do I clean out my ICQ history?

 

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Open ICQ

 

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Click on the letters "ICQ" in the lower left portion of the program box.

 

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Click on Message Archive (Note: if using ICQ 2000 you get to the Message Archive by clicking on "My ICQ" then clicking on "Message Archive" and then on "Open Message Archive.")

 

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You'll then see the names of the different message formats ICQ has.  Click on the (+) beside the word Messages.  This will give you a drop-down menu of all the names on your ICQ list.

 

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Click on the first name on your list and you'll see the recorded conversation.  Click on the first line in the dialog box so it is highlighted, then hold down your Ctrl key and click on all the other messages.

 

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When they are all highlighted, right click with your mouse and choose "Delete."

 

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Click on the (+) beside Deleted Files to get an expanded menu, then click on the word messages.

 

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Use the same method (hold down Ctrl and click) to highlight all messages.

 

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Again, right click with your mouse and choose "Delete."

 

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This process needs to be repeated for every person on your ICQ list and for every message format (messages, chats, notes, etc.).
 

 

How do I do a ping and tracert?

 

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Click on Start and then Run

 

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In the white box, type command

 

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A box will pop up with a C:> prompt

 

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To do a ping, at the prompt type (without the quotes) "ping (URL of site)"   To ping IPlay, you would type (again, without the quotes) "ping www.iplay.net"

 

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A tracert is done exactly the same way, except instead of "ping" you would type (without the quotes) "tracert"

 

 

How do I do a "repair" install of IPlay?

 

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Follow the instructions for installing IPlay EXCEPT when you run the program to install, choose the "Repair Files" option.
 
Address already in use (when trying to host/join)

 

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Address already in use (when trying to host/join). MAKE SURE USER NOT IN A GAME then go to start / run / type cmd (or command) in dos (command prompt) then in the run box type: netstat -o (letter o) look for ports 4990 thru 4999 and get the PID from the far right column. Go into task manger and then go to the process tab click on view at top and click on select column place check in PID box click OK verify PID column is showing in display, click on the PID and it will sort them identify the image name and end the process.  The fix is to uninstall the program that is trying to use ports 4990-4999. At this time we have identified the desktop weatherbug as one program that will prevent you from hosting/joining the game tables at iplay.
 

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